Privacy Policy

Effective date: 01/09/2025

1. Introduction

This Privacy Policy explains how Universe Force Group DOO ("UFG," "we," "our," or "us") collects, uses, shares, and protects your personal data when you visit our website at www.universeforcegroup.com or when you communicate with us in any other way.

We respect your right to privacy and handle all personal data in accordance with the General Data Protection Regulation (GDPR) and the Law on Personal Data Protection of the Republic of Serbia.

Universe Force Group DOO is registered in Serbia under company number 22080768, tax ID 114858316, with its registered office at Bistrička 39, Flat 6, 11060 Belgrade (Palilula), Serbia.

If you have any questions or concerns about your personal data, you can contact us at:

šŸ“§ office@universeforcegroup.com

šŸ“ž +381 63 771-0456

2. Data We Collect

We may collect and process the following categories of personal data:

A. Information you provide directly:

  • Name, email address, company name, and contact details when you reach out via our contact form or email.
  • Any information you voluntarily provide in connection with business inquiries, support requests, or collaboration proposals.

B. Automatically collected information:

  • Technical information such as your IP address, browser type, operating system, and time of access.
  • Website analytics data (e.g., pages visited, time spent on site, referral sources).

This data is collected via cookies and similar technologies (see Section 8 below).

C. Business and contractual data (for clients only):

When we enter into a contractual relationship, we may collect additional data such as:

  • Company registration information
  • Billing and payment details
  • Project correspondence and documentation necessary for service delivery

3. Purpose of Processing

We process your personal data for the following purposes:

  • To respond to your inquiries and requests for information;
  • To prepare and perform contracts or proposals;
  • To manage client relationships and provide our software and technology services;
  • To maintain and improve our website, IT systems, and user experience;
  • To comply with legal obligations under Serbian and EU law;
  • To prevent misuse, fraud, or technical issues on our digital systems.

We do not sell, rent, or otherwise trade your personal data to third parties.

4. Legal Basis for Processing

We process personal data only when one or more of the following legal bases apply under Article 6 of the GDPR:

  • Contract performance: Processing is necessary to enter into or fulfill a contract with you or your company.
  • Legitimate interest: We have a legitimate business interest in improving our services and communicating with clients.
  • Consent: You have given us explicit consent to process your data (e.g., subscribing to updates).
  • Legal obligation: Processing is required to comply with legal or regulatory obligations.

5. Data Sharing and Disclosure

We may share personal data with trusted partners or service providers strictly for the purposes described above, such as:

  • IT hosting and infrastructure providers;
  • Professional consultants (legal, accounting, cybersecurity);
  • Subcontracted developers working under confidentiality agreements.

All partners are carefully vetted and bound by data protection obligations.

We will never share your data with third parties for advertising or unrelated commercial purposes.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA) or Serbia, we will ensure that appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place to protect your privacy and rights.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Retention periods depend on the type of data:

  • Contact or inquiry data: up to 12 months after the last communication;
  • Contractual/client data: up to 10 years for legal compliance;
  • Technical logs: typically 6 months, unless needed for security investigations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.

Cookies may collect:

  • Browser type and settings
  • Device identifiers and session data
  • Site performance metrics

You can manage or disable cookies in your browser settings at any time.

More information is provided in our [Cookie Policy].

9. Your Rights

Under the GDPR and Serbian law, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct or update inaccurate data.
  • Right to erasure ("right to be forgotten"): You can request deletion of your personal data, except where retention is required by law.
  • Right to restriction of processing: You can request limited use of your data under certain conditions.
  • Right to data portability: You can receive your personal data in a structured, commonly used format.
  • Right to object: You can object to processing based on legitimate interests.
  • Right to withdraw consent: If processing is based on consent, you may withdraw it at any time.

Requests can be submitted via email to office@universeforcegroup.com, and we will respond within the legally required timeframe.

10. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted communications (HTTPS and SSL/TLS);
  • Access control and authentication protocols;
  • Secure data storage and backup systems;
  • Internal confidentiality agreements and employee training.

Despite these measures, no system is 100% secure. UFG cannot guarantee absolute security of information transmitted electronically.

11. Childrenā€™s Privacy

Our website and services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The most recent version will always be available on this page, with the "Last updated" date indicating the latest revision.

We encourage you to review this Policy periodically.

13. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaŔtitu podataka o ličnosti):

šŸ“ Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia

šŸŒ www.poverenik.rs

14. Contact

For any questions, requests, or complaints regarding this Policy or your personal data, please contact:

šŸ“§ office@universeforcegroup.com

šŸ“ž +381 63 771-0456

šŸ¢ Universe Force Group DOO, Bistrička 39, Flat 6, 11060 Belgrade (Palilula), Serbia

šŸŒ www.universeforcegroup.com